Not because they didn't enjoy it. Because you never gave them a reason to. I build the email systems, websites and digital strategy that turn one-time visitors into regulars. Automatically.
Our email marketing guarantee. If your first campaign does not generate at least what you paid us, you get a full refund. No small print, no conditions. We back our work because we know what email can do for a hospitality business.
Every engagement starts with understanding what is actually broken. The audit is the diagnosis. The services are the treatment. The retainer keeps it working. Most clients find their first project pays for itself before they move to the next one.
I spent 20 years on your side of the counter. I know exactly what this costs you every week.
Adjust the sliders to match your business. The numbers update in real time.
Whether you are thinking about email, a new website, or both. The audit tells you exactly what is broken and in what order to fix it. It means every dollar you spend after it goes to the right place.
Six areas, each scored and ranked by impact:
A written report delivered within 5 business days, structured as a ranked action plan. Each item explains why it matters and what to do. Plus a 30-minute debrief call.
No. The audit is a standalone deliverable. You own it. Most clients do go on to work together because the findings make the next step obvious. There is no obligation and no upsell pressure.
Nearly every audit surfaces at least one quick win worth more than $595. A broken booking link. A welcome email not firing. Wrong hours on Google. Any one of those fixed pays back the cost within days.
Or start free. Take the 5-minute digital health check first.
These are not projections or industry benchmarks. They are actual results from actual hospitality businesses. Each one started with an audit and a conversation about what was costing them customers.
I owned three cafes. I spent more than twenty years working in hospitality before I moved into digital. I know what it looks like when a business is run with real care and not enough time.
I have done the 5am starts, the stocktakes, the week where everything breaks at once and you just keep going. When COVID hit, I closed my cafes. And I started paying attention to something I had already noticed: the best independent businesses I knew were invisible online. Not because they did not care. Because they were too busy keeping the doors open.
That is the gap I close. Not as an agency. Not as a freelancer who disappears after handover. As someone who has been on your side of the counter and knows exactly what needs to work, and why it has not been working.
A website or email programme built once and left alone loses its edge within six months. These retainer options keep your digital presence performing, without you having to think about it.
Tell me about your business. I will let you know what I think the right first step is. Usually the audit, sometimes a conversation first. Either way, no hard sell and a response within one business day.